Contact Us
Our Hotel is Near Hubbard Street and Merchandise Mart
Think of our front office team as your personal concierge staff, ready to assist with your special plans for a memorable stay. Drop us a line or give us a ring, and we’ll be happy to answer any questions you have. Whatever your ‘must haves’ may be, our boutique River North hotel will go above and beyond to give you an unforgettable Chicago adventure!
Contact us
We get it. Sometimes it's easier to have packages delivered the hotel than to lug extra cargo across the country. If you're expecting a delivery, just let us know! We'll gladly receive your package.
HANDLING FEES
Please note: we do charge a handling fee for deliveries. Handling fees are determined by weight:Under 10 Pounds: $5.00
- 10 - 24 Pounds: $10.00
- 25 - 49 Pounds: $15.00
- 50 - 74 Pounds: $25.00
- 75 - 99 Pounds: $50.00
- Over 100 Pounds: $100.00
SHIPPING INFORMATION
Shipping label MUST include Kinzie Hotel, the guest name, and the guest's arrival date (if possible). For example:
Kinzie Hotel
Attn: John Doe (guest)
20 West Kinzie Street
Chicago, IL 60654
Note: Arriving on January 1, 2017
Don't feel like picking up the phone? We've been there. Take advantage of our live chat functionality to talk with a smart and friendly front desk representative in real time!
Leave something behind? Don't fret - we might have it! If you think you've lost an item at Kinzie Hotel, just fill out our simple left & found form, and we'll let you know if it turns up!
Life happens. We get it. You can modify or cancel your reservation online or give us a call at (312) 395-9000. If you plan to modify your reservation online, be sure to have your confirmation number handy.
Please note: we have a 24-hour prior to arrival cancellation policy on most reservations. You must cancel by 4pm the day before arrival to avoid a one-night penalty.
Whether you're driving in from the suburbs or visiting us from halfway around the globe, Kinzie Hotel's central downtown Chicago location is easily accessible by plane, train, and automobile. We're located less than a ten minute walk from all major El stops, a half mile from the Kennedy Expressway, and a mile from Lake Shore Drive.
Whether you're exploring River North's amazing dining scene, embarking upon a sightseeing adventure, or attending meetings at Merchandise Mart, you'll feel right at home at the centrally-located, boutique Kinzie Hotel.
Kinzie Hotel offers valet parking for $71.00 per night. Your vehicle will be parked in a secure, covered parking ramp with unlimited in-and-out access. If you prefer to park your own vehicle, there are several self-parking lots nearby with rates from $40.00 - $50.00 for a 24-hour period with no in-and-out privileges.
Self-parking lots are not affiliated with the hotel and rates are subject to change without prior notice.
Taking the Blue Line from the airport couldn't get much easier. It'll cost you five dollars, take about 45 minutes, and potentially spare you from an hour of bumper to bumper rush hour traffic between ORD and Kinzie Hotel.
If you're traveling light, you can easily walk from the Blue Line in about eight minutes. However, if you have lots of luggage, you may want to hail a cab, which should cost about five dollars.
Once you've gotten all of your luggage at ORD:
- Follow the signage towards "Trains to the City"
- You'll find CTA turnstiles and Ventra kiosks across the aisle from a large flight status board
- If you don't have a Ventra card already, you'll need to buy one and add at least $5.00. The Ventra machines accept both cash and credit.
- Head down the stairs. There will be trains waiting. Get on whichever train is currently boarding.
- Get off at Clark/Lake and head east on Lake Street toward Garvey Court. Turn left onto Dearborn Street.
- Follow Dearborn Street three blocks north, over the river, to Kinzie Street and turn right. Kinzie Hotel will be on the left.
Getting to Kinzie Hotel from MDW is just as easy. Unlike Blue Line trains from ORD, Orange Line trains from MDW only cost $2.50, and the trip will take about forty minutes from the platform to our front desk.
The hotel is just a five minute walk from the State & Lake Orange Line stop. If you have lots of bags, you should have no trouble finding a quick cab or Uber for around five dollars.
Once you've gotten all of your luggage at MDW:
- Follow the signage towards "Trains to the City". The platform is located outside.
- If you don't have a Ventra card already, you'll need to buy one and add at least $2.50. The Ventra machines accept both cash and credit.
- Head down the stairs. There will be trains waiting. Get on whichever train is currently boarding.
- Get off at State/Lake and Head north on State Street, towards and over the river, to Kinzie Street.
- Turn left at Kinzie Street and Kinzie Hotel will be on the right.
Don't feel like taking the train? You'll find no shortage of cabs, Ubers, or Lyfts at either of the city's airports.
FROM O'HARE INTERNATIONAL AIRPORT
Taxi Fare: $45.00 to $50.00
Uber Estimate: $31.00 to $39.00
Travel Time: 35 to 90 minutes, depending on traffic
FROM MIDWAY INTERNATIONAL AIRPORT
Taxi Fare: $35.00 to $40.00
Uber Estimate: $20.00 to $27.00
Travel Time: 25 to 60 minutes, depending on traffic
Chicago Transportation Guide
For more detailed information on navigating the El, getting a Ventra card, and traversing the city, check out our comprehensive Chicago Transportation Guide.