Contact Kinzie Hotel
Think of our front office team as your personal concierge staff, ready to assist with your special plans for a memorable stay. Drop us a line or give us a ring, and we’ll be happy to answer any questions you have. Whatever your ‘must haves’ may be, our boutique River North hotel will go above and beyond to give you an unforgettable Chicago adventure!
By Mail: 20 W Kinzie St. Chicago, IL 60654
By Phone: (312) 395-9000
About Careers: Check out our current job openings!
Lost & Found: Report a lost item
We get it. Sometimes it's easier to have packages delivered the hotel than to lug extra cargo across the country. If you're expecting a delivery, just let us know! We'll gladly receive your package.
Please note: we do charge a handling fee for deliveries. Handling fees are determined by weight:
- Under 10 Pounds: $5.00
- 10 - 24 Pounds: $10.00
- 25 - 49 Pounds: $15.00
- 50 - 74 Pounds: $25.00
- 75 - 99 Pounds: $50.00
- Over 100 Pounds: $100.00
Shipping label MUST include Kinzie Hotel, the guest name, and the guest's arrival date (if possible). For example:
Attn: John Doe (guest)
20 West Kinzie Street
Chicago, IL 60654
Note: Arriving on January 1, 2017
Modify or Cancel Your Reservation
Life happens. We get it. You can modify or cancel your reservation online or give us a call at (312) 395-9000. If you plan to modify your reservation online, be sure to have your confirmation number handy.
Please note: we have a 24-hour prior to arrival cancellation policy on most reservations. You must cancel by 4pm the day before arrival to avoid a one-night penalty.