Contact Kinzie Hotel

Think of our front office team as your personal concierge staff, ready to assist with your special plans for a memorable stay. Drop us a line or give us a ring, and we’ll be happy to answer any questions you have. Whatever your ‘must haves’ may be, our boutique River North hotel will go above and beyond to give you an unforgettable Chicago adventure!

Kinzie Hotel

By Mail: 20 W Kinzie St. Chicago, IL 60654
By Phone: (312) 395-9000
By Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
About Careers: Check out our current job openings!
Lost & Found: Report a lost item

Package Deliveries

We get it. Sometimes it's easier to have packages delivered the hotel than to lug extra cargo across the country. If you're expecting a delivery, just let us know! We'll gladly receive your package.

Handling Fees

Please note: we do charge a handling fee for deliveries. Handling fees are determined by weight:

  • Under 10 Pounds: $5.00
  • 10 - 24 Pounds: $10.00
  • 25 - 49 Pounds: $15.00
  • 50 - 74 Pounds: $25.00
  • 75 - 99 Pounds: $50.00
  • Over 100 Pounds: $100.00

Shipping Information

Shipping label MUST include Kinzie Hotel, the guest name, and the guest's arrival date (if possible). For example:

Kinzie Hotel
Attn: John Doe (guest)
20 West Kinzie Street
Chicago, IL 60654

Note: Arriving on January 1, 2017

Live Chat

Don't feel like picking up the phone? We've been there. Take advantage of our live chat functionality to talk with a smart and friendly front desk representative in real time!

Let's Chat

Lost & Found

Leave something behind? Don't fret - we might have it! If you think you've lost an item at Kinzie Hotel, just fill out our simple left & found form, and we'll let you know if it turns up!

Report a Lost Item

Modify or Cancel Your Reservation

Life happens. We get it. You can modify or cancel your reservation online or give us a call at (312) 395-9000. If you plan to modify your reservation online, be sure to have your confirmation number handy.

Please note: we have a 24-hour prior to arrival cancellation policy on most reservations. You must cancel by 4pm the day before arrival to avoid a one-night penalty.

Modify Your Reservation

View our privacy policy.

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20 W Kinzie St.

Chicago, IL 60654

(312) 395-9000

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